AnyMirror Refund Policy Details
Money Back Guarantee
iMobie supports 15-day Money Back Guarantee.
What We Expected?
We values every customer and always try our best to provide customers with satisfied products and services. Our products all have trial versions for people to utilize the functions before determining to purchase. We recommend our users get a free trial from our official website to see if it’s satisfactory to you. If not, please do not purchase the full version.
Once an order is placed, our system will deliver the VIP Membership information to your email address automatically. After you have logged in your VIP account, you’re then able to continue the usage of product without limits. You can apply for a full refund with our approval, but it’s recommended to solve your problem with the assistance of our support team before the refund:
Get help from our Support Team
Refund request will be granted if it meets the Accepted Circumstances listed below:
- Hardware incompatible issues that cause our software incapable of working on your computer and cannot be fixed by our tech support team.
- Any other crucial tech issues reported within our promised date after purchase and cannot be solved.
- Purchased wrong product which should be changed to another one in our product list.
- Issues of being double charged due to the problem of the third-party e-commerce or purchased platform.
- Product failed to fulfill the requirements as described on our webpages, sales materials or ads.
- Cannot activate the program with the assistance of our tech support team.
- Have no need for the product anymore and did not activate it before.
- A refund request for an auto-renew order that the customer is unaware or doesn't receive the auto-renew notification in their email inbox before the auto-renew occurred and they have no need of the product in future.
Refund request will be declined if it meets the Accepted Circumstances listed below:
- The change of decision in buying a product but without any particular reasons in cancelling the order.
- Products fail to meet the requirements of customers which have never been stated on our product pages, specifications or other official materials. Again, we highly recommend every customer to read the product description and try the free trial version before buying the product.
- Issues about credit card fraud or unauthorized payment. We will never proceed with your payment directly but with the assistance of the third-party e-commerce platforms. In this case, authorization during payment is out of our control. As long as an order is processed and fulfilled, it can’t be changed. Nevertheless, we can help you get in touch with the third-party e-commerce platform for further assistance.
- Products purchased from third-party resellers or affiliates could not be refunded by us. Please contact the reseller for issuing the refund.
- Bought the wrong product but quickly purchased another one from a different company without asking for supports.
- Issues in using our products without contacting our tech support or providing specific description about the errors.
- Cannot activate the program without the assistance of our tech support team.
If you have further questions about refunds, please submit Refund Request and we are here to help out!